Keep customers informed
Share claim progress and the next step.
THE INSURANCE SOLUTION
Support the person
behind every policy.
Connect answers, claims information, and human support around the moments that matter to policyholders.
THE POLICYHOLDER JOURNEYConnected by Briano
Illustrative customer journey
Make follow-up useful
Help customers understand what is needed.
THREE PRODUCTS. ONE OPERATION.
Built to work together.
CUSTOMER EXPERIENCE
CX Agent
Every conversation, a step forward.
Help customers across chat, voice, and messaging. Bring people in with context.
Explore CX AgentCLAIMS OPERATIONS
ClaimPilot
From documents to the next decision.
Collect, extract, and validate claim information. Keep your team in control.
Explore ClaimPilotCONVERSATION INTELLIGENCE
Pulse
Hear what your service is telling you.
Turn connected calls and chats into quality insights and focused coaching.
Explore Pulse
CUSTOMER EXPERIENCE · MOBILE APP
CUSTOMER STORY · GLOBAL BENEFITS GEORGIA
Insurance answers,
right inside the app.
Global Benefits Georgia is working with Briano to bring approved insurance information and a clear route to human support into its mobile app.
Read the Global Benefits storyA PRACTICAL START
Your workflow.
Your success criteria.
Scope the pilot around the work you need to improve.
Estimate potential ROI- 01
Map a real process
Choose the questions, document types, systems, and exceptions your teams handle.
- 02
Agree the boundaries
Define access, approval authority, escalation, and data handling.
- 03
Measure and improve
Evaluate handling time, accuracy, resolution, and the work left for people.
A LITTLE MORE CLARITY
Good questions.
Clear answers.
Do we need to replace our systems?
Plan connections to your existing stack and validate the required data flows.
How should we evaluate the solution?
Use representative claims, customer questions, and exception cases, with agreed success criteria.
HELPFUL BY DESIGN
Make room for the work
that needs your people.
Let’s start with your team, your systems, and a real workflow.
