PULSE
Turn conversations into better service.
Understand topics, sentiment, quality, and friction across connected calls and chats.
01See why customers contact you
Group conversations around the work they need done.
02Review service quality
Assess empathy, clarity, and resolution signals.
03Focus coaching
Use interaction patterns and scores to guide improvement.
THE PRODUCT IN PRACTICE
A familiar experience.
A more connected workflow.
CONVERSATION SIGNALSWhen does my policy renew?
Your policy renews on June 1st. A confirmation email will include the updated details.
✓Answer foundSample conversation
What is the status of my claim?
Your documents are with the review team. We can help you understand the next step.
✓Next step clearSample conversation
How can I update my details?
Let’s find the right place to update the details linked to your policy.
✓Guidance readySample conversation
Understand the conversation
See topics, sentiment, and resolution signals in context.
SERVICE QUALITYIllustrative quality scores Focus on service quality
Use interaction scores and patterns to guide coaching.
Chat quality
Claims support
Customer experience
Agent coaching
Operations reporting
Call reviewClarity, tone and resolution
✓Voice quality
Example product views. Confirm your workflow and configuration in a demo.
HOW IT WORKS
A clear path through
the everyday work.
- 01
Connect
Bring in call and chat data.
- 02
Analyze
Transcribe, tag, and score conversations.
- 03
Understand
Review recurring topics and friction.
- 04
Improve
Share findings with operational teams.
PART OF YOUR OPERATION
Connect to the systems
you already work with.
Map your data flows, permissions, and exception paths with our team before rollout.
Read the API documentation ↗- ↔Voice and chat APIs
- ↔CRM and claims context
- ↔BI exports and reporting
A CLEARER VIEW OF SERVICE
Find the signals that
deserve attention.
Resolution signalsRepeat contactCustomer sentimentEscalationFrictionQuality scores
MAKE AN INFORMED CHOICE
What matters for Pulse?
Explore capabilities, alternatives, and the questions to ask in your evaluation.
A LITTLE MORE CLARITY
Good questions.
Clear answers.
Is Pulse only for calls?+
It analyzes connected voice and chat conversations.
Can findings reach our reporting tools?+
Structured analytics can be exported into internal dashboards and reporting systems.
MAKE IT CONCRETE
Step inside Pulse.
Walk through an illustrative workflow, then explore how it could fit your operation.
HELPFUL BY DESIGN
Make the next improvement visible.
Bring a representative workflow. We’ll help you explore the next step.
