CUSTOMER EXPERIENCE
CX Agent
Every conversation, a step forward.
Help customers across chat, voice, and messaging. Bring people in with context.
Explore CX AgentAI FOR INSURANCE OPERATIONS
AI agents for
customer service,
claims, and
conversation quality.
Answer policyholder questions, prepare claims for review, and turn conversations into better service. Three focused products, connected to your systems and guided by your people.
Three focused products. One connected suite.
◌CX Agent
What happens next?
A clear answer. A next step.
▤ClaimPilot
Supporting documents✓
Ready for review✓
⌁Pulse
A conversation. An insight.
Built alongside teams
doing the work.
THE PRODUCT SUITE
Built around the work
your team does every day.
Start with one workflow. Connect more as your needs grow.
CLAIMS OPERATIONS
ClaimPilot
From documents to the next decision.
Collect, extract, and validate claim information. Keep your team in control.
Explore ClaimPilotCONVERSATION INTELLIGENCE
Pulse
Hear what your service is telling you.
Turn connected calls and chats into quality insights and focused coaching.
Explore PulseFROM CURIOSITY TO CLARITY
See the work.
Find your starting point.
Explore a workflow, test your priorities, and build a practical case for your team.
Take a product tourBUILT FOR INSURANCE
One customer.
A connected experience.
From the first question to a better next conversation. See how Briano connects the work around your policyholders.
BEHIND EVERY POLICY, A PERSON.
Less friction.
More room for life.
Your systems. Your rules. Your people.
CX AgentEXAMPLE
What do I need for my claim?
BRIANO
Let’s check your policy and the documents you need.
Context ready for your team
Start with a clear answer.
Bring policy information and customer context into the conversation. Help the person understand their next step.
Explore CX AgentClaimPilotEXAMPLE
Supporting documentsInvoice + supporting note
✓- Policy reference
- DEMO-POL-01
- Next step
- Human review
Prepared for a reviewer
Bring the evidence together.
Collect supporting documents, check the information and prepare the claim for your team’s review.
Explore ClaimPilotPulseEXAMPLE
“What happens next?”
COACHING OPPORTUNITY
Make the next step clearer.
A useful insight for your team
Learn from the conversation.
Find repeated questions and unclear moments. Turn them into focused improvements for your service team.
Explore PulseCUSTOMER STORIES
Practical change.
In real operations.
GPI Insurance
More time for claims. Less time entering data.
50-60%Time saved on the manual processing stage
Early reported results; measurement is ongoing.
Spega Medical
Making medical e-commerce more helpful
65%Solution rate
Reported results from this customer’s implementation.
Crystalbet
Customer support that keeps the conversation moving.
45-50%Requests resolved without a human
Latest month described in the published case study.
CONTROL BUILT IN
Automation with
clear boundaries.
Put permissions, traceability, and human oversight at the center of your workflow.
Explore security & control01
Access by role
Give the right people the right level of access.
02
Action records
Keep operational steps visible and reviewable.
03
Human oversight
Define approvals and bring exceptions to your team.
04
Data handling
Agree retention and personal-data requirements.
A LITTLE MORE CLARITY
Good questions.
Clear answers.
Where should we start?
Choose a workflow, review the relevant product, and evaluate it against your own operating requirements.
Can we estimate savings?
Use the calculator with your volumes and staffing costs. Treat the result as an estimate.
Can we start with one product?
Choose the customer service, claims, or quality workflow you want to evaluate first. The team can help scope the systems, data, and human review it needs.
How do we see Briano in action?
Visit the demo hub to explore CX Agent Chat and ClaimPilot. Contact the team for a walkthrough of your own workflow or Pulse.
READY FOR A CLOSER LOOK?
Clarity for every team
around the table.
HELPFUL BY DESIGN
Make room for the work
that needs your people.
Let’s start with your team, your systems, and a real workflow.
